Q:    I have a new Laptop without an RS232 Interface. What can I do?
A:    You have to buy an Interface Converter like an USB-RS232 or PCMCIA-RS232 Converter.
       Normally PCMCIA-RS232 Adapters are more expensive but more reliable.

Q:    I have a USB-RS232 Adapter installed. But how can I find out the port number?
A:    Right mouse click to "My Computer". click "Properties". click  "Hardware". click "Device Manager" click "Ports (Com&LPT)".
        There you should find your Adapter and your port number. If you see a "!" before the device, the driver installation failed.
        In this case read the manual of the Adapter vendor.

Q:    I have an isolated USB-RS232 Adapter installed. Some times can be transmitted, some not. Where is the problem?
        Some cheap isolated USB-RS232 Adapters take their power from the signal. This is wrong. Please use an other Adapter. We have some on stock.

Q:    My Com Port is blocked. But I do not have any Application open. What can I do?
A:    If a timing device is connected to the computer at startup, it can happen that Windows installs a device called "MS Ballpoint"
        This is wrong. Be sure that the timing device is disconnected or off at windows startup (Including wakeup from suspend state).

Q:    I have Windows Vista or Windows 7 64Bit Edition. My driver does work. What can I do?
A:    Maybe the driver is not properly installed. Open the device manager and check if the driver is properly installed.
        How to install the right driver, please check the manuals.

Q:    I get an error message "Socket Error #10065 No route to host" when I try to start a program.
        When I connect a Network cable to the computer this error message does not appear. What can I do?
A:    How to fix this problem see: http://support.microsoft.com/kb/239924/ Sometimes also a fixed IP is necessary.

Q:    I downloaded a file from Alge-Timing. But I cannot open it. Error message: file is corrupted.
A:    There was a problem when you downloaded the file. Maybe with virusscanner/firewall/internet connection. Try to clear the cache in your browser and try again. 2nd possibility: use a download manager like http://www.freedownloadmanager.org/download.htm

Q:    I need support with on my PC
A:    Phone to Alge-Timing (+43-5577-85966) and ask for support.
       Please choose a Link English:   or German:   to start a remote session.

If you have any question which is not listed above, please send us an email